Flow Designer not triggering after removing auto-approval step

[aikaterinik]

I have created a new Flow Designer flow (Housing Flow) to handle student housing requests. The flow includes steps such as retrieving catalog variables, updating the request, requesting approval, creating a catalog task, and updating the RITM status based on the approval decision.

When submitting the request, I noticed that it gets automatically approved without triggering the approval step in the flow. In the request comments, I see the message: "Request automatically approved for total price <= $1000".

 

 

  

 

After removing that step, the request no longer triggers the flow at all. None of the flow steps are executed—no approval, no emails, and no tasks are created. It seems that the system does not initiate the processing flow for the request anymore.

How can I resolve this and ensure that the Flow Designer flow runs properly after submission?

[Vishal_Jaiswal]

Hi @aikaterinik ,

Here are a few suggestions to help resolve the issue:

1. Use either Flow or Workflow — not both.
   I recommend using Flow, as it provides a low-code configuration approach and is easier to maintain.

2. Attach the Flow/Workflow to your Catalog Item appropriately.

3. Include an Error Handler in your Flow to capture and analyze any failures.

4. If the Flow still doesn’t trigger, check for any Business Rules on the Request or RITM tables that might be auto-approving or modifying records before the Flow is triggered.

Hope this helps!

Regards,
Vishal