application ID already exists. Try entering a different one.

SamriddhaC
Kilo Explorer

Wednesday 

I am using a Personal Developer Instance (PDI) to create a new Service Desk app in Creator Studio. No matter what value I enter for the Application ID (even random strings), I always receive the error:

"This application ID already exists. Try entering a different one."

Steps to reproduce:
Log in to my PDI (https://devXXXXX.service-now.com).
Open Creator Studio → Create a new Service Desk app.
Enter any unique Application ID (e.g., hrsnow, wswqhjks, etc.).
Observe that the error appears, blocking app creation.
This prevents me from creating any new applications in my PDI. I have confirmed this happens even with incognito browser sessions.
Expected behavior:
Unique Application IDs should be accepted.
Screenshots attached.
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1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Thursday

Hi @SamriddhaC 

Try the following steps:

  1. Clear your cache and try again

  2. Repair or update the Creator Studio plugin to the latest version

  3. If the issue still persists, release the current instance and request a new one from developer.servicenow.com

Please note that PDIs are not supported by ServiceNow Support, so these are the best steps you can take.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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