Flow designer

ahmedaabdel
Tera Contributor

I want to make a flow using flow designer that If no incident was created for specific CI in the last 6 hours it will create an incident with a short description.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @ahmedaabdel 

 

Just imagine if you have 200 CI and only incidents get created for 2-3 in the last 6 hours, Do you want the system to create 197 Incidents? I am not sure what exactly your use case is here. To whom does the incident need to be assigned? Who is the caller? Are all Ci classes specific? What short description? Many more open questions.

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Ankur Bawiskar
Tera Patron
Tera Patron

@ahmedaabdel 

I don't think it's a valid business requirement.

If this is for learning purpose then you can create flow which runs every 6 hours and check

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader