How to check the log of mail notification?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-21-2025 08:10 PM
As the title, is there any module that shows the log/record of mail notification sent in the past?
Thanks in advance for anyone who kindly help me with the question!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-21-2025 08:52 PM
email logs table is flushed in regular interval so you can't find it for older records
I think it stores for 30 days.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-21-2025 09:08 PM
Thank you for the reply.
>email logs table is flushed in regular interval so you can't find it for older records. I think it stores for 30 days.
Do you mean, even its within 30 days I still have no way to find the email logs?
Just want to make sure I didnt misunderstand. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-28-2025 06:36 PM
@Ankur Bawiskar
Cound you kindly share with me the reply if you can? Thank you very much!!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-28-2025 07:15 PM
you can see email logs till the time they are not flushed.
It can be 30 days or 60 days.
If you apply correct filter condition and data exists in that table you should see it
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader