Do you transfer the setting of notification with update sets? or XML?

GaominZ
Tera Contributor

As the title,

When creating new mail notification in dev instance, do you use xml or update sets to trasfer to product instance?
or both?

1 ACCEPTED SOLUTION

Ravi Chandra_K
Kilo Patron
Kilo Patron

Hello @GaominZ 

The new email notification and related configurations already get captured in updateset.

The best practice is to move through updateset as the records will have version history.

only data like users, groups, schedule jobs which do not get captured in updateset are usually moved through xml.

 

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi

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5 REPLIES 5

Ct111
Giga Sage

I believe new mail notification does gets capture in update set.

 

LINK

 

I hope this information helps.

SamrudhiK
Tera Contributor

Hey,

1)If you want to capture all details you put in notification, first create update set and make its state inProgress. And then create notification. After your work is done, you can mark state of update set as 'complete' and then it will be available for you to download as XML.

 

2)Now go to product instance and search for 'Retrieved update sets' in application navigator.

3)At bottom of this, you will find import xml. Click and import same xml which you downloaded. Then preview and commit update set.

4)After comminting you will find your notification in product instance.

amitshishod
Tera Guru

Hello @GaominZ , You can do it any way. It will work with update set and xml.

Please mark my answer helpful and correct if it helps you.

Rajesh Chopade1
Mega Sage

Hi @GaominZ 

When you make changes to the notification, ServiceNow will automatically capture these changes into the current Update Set (provided that the Update Set is active).

 

While Update Sets are the recommended way to move configuration changes between instances, you can technically export individual records (including Mail Notifications) as XML. However, this method is usually less common because Update Sets provide better tracking, version control, and handling of dependencies.

 

In practice, Update Sets are more efficient and easier to manage, especially when dealing with multiple changes or large configurations.

 

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh