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‎01-21-2025 09:48 PM
As the title,
When creating new mail notification in dev instance, do you use xml or update sets to trasfer to product instance?
or both?
Solved! Go to Solution.
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‎01-21-2025 10:44 PM
Hello @GaominZ
The new email notification and related configurations already get captured in updateset.
The best practice is to move through updateset as the records will have version history.
only data like users, groups, schedule jobs which do not get captured in updateset are usually moved through xml.
Please mark the answer as helpful and correct if helped.
Kind Regards,
Ravi
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‎01-21-2025 10:00 PM
I believe new mail notification does gets capture in update set.
I hope this information helps.
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‎01-21-2025 10:11 PM
Hey,
1)If you want to capture all details you put in notification, first create update set and make its state inProgress. And then create notification. After your work is done, you can mark state of update set as 'complete' and then it will be available for you to download as XML.
2)Now go to product instance and search for 'Retrieved update sets' in application navigator.
3)At bottom of this, you will find import xml. Click and import same xml which you downloaded. Then preview and commit update set.
4)After comminting you will find your notification in product instance.
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‎01-21-2025 10:30 PM
Hello @GaominZ , You can do it any way. It will work with update set and xml.
Please mark my answer helpful and correct if it helps you.
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‎01-21-2025 10:30 PM
Hi @GaominZ
When you make changes to the notification, ServiceNow will automatically capture these changes into the current Update Set (provided that the Update Set is active).
While Update Sets are the recommended way to move configuration changes between instances, you can technically export individual records (including Mail Notifications) as XML. However, this method is usually less common because Update Sets provide better tracking, version control, and handling of dependencies.
In practice, Update Sets are more efficient and easier to manage, especially when dealing with multiple changes or large configurations.
I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.
thank you
Rajesh