Hi Community,
I'm working on a Virtual Agent use case where users can ask questions related to their laptop or printer orders—specifically about product parts. I want the VA to dynamically fetch data from backend tables based on keywords in the user's query.
🔍 Example User Prompts:
- Should I return this part ?
- What is the CSR level of this part?
- Is this SQ mandatory for this product?
- List of SQs completed by this engineer.
Any guidance, examples, or best practices would be greatly appreciated!
Thanks in advance,
Karunya
