Many teams rely on manual forms, email chains, or spreadsheets to handle occasional requests, approvals, and coordination tasks that don’t fit into routine processes.
Now Assist in Creator Studio helps digitize these workflows by allowing users to describe a form in natural language, reducing manual setup, ensuring consistency, and speeding up development of ad-hoc request and fulfillment apps.
Unlike some of our NowAssist skills, form generation in Creator Studio is non-conversational, offering users the ability to provide a description, which Now Assist uses to generate a structured form based on that input, if the initial generation does not match expected results a user can change the prompt and generate until they get optimal results.
Getting Started
Installation Requirements
To enable form generation in Creator Studio, install the Now Assist for Creator application from the ServiceNow Store.
Before You Begin
- Review the Now Assist for Creator listing in the ServiceNow Store to check for dependencies, licensing, and compatibility requirements.
- Ensure you have the admin role to install and configure the application.
Installation Steps
- Navigate to the Now Assist for Creator application in the ServiceNow Store and request the app.
- After approval, go to System Applications > All Available Applications and install it.
- Verify installation:
- Go to Now Assist Admin > Features.
- Under Creator, check that the App Generation skill is active.
Granting Access
- Assign the now.assist.creator role to users who need AI-powered form creation.
- Users with these roles will have access to form generation capabilities within Creator Studio’s form creation screen.
Best Practices for Form Descriptions
Since Now Assist in Creator Studio is non-conversational, form descriptions must be clear and detailed from the start. A well-structured description ensures that the generated form aligns with user needs.
Tips for Writing Effective Form Descriptions:
- Be Specific – Clearly define the purpose of the form and the required fields.
- List Key Fields – If certain fields are mandatory, mention them in the description.
- Include Dependencies – If field behavior depends on other inputs, describe those relationships.
Example Descriptions:
“Generate a travel request form that includes traveler name, destination, trip dates, justification, and approval workflow.”
“Create an asset borrowing form that tracks item details, requester’s department, loan duration, and return confirmation.”
“Build a recognition award nomination form that captures nominee details, reason for recognition, and approval steps.”
Providing structured input helps Now Assist generate accurate, usable forms without requiring regeneration or manual adjustments.
Example Use Cases
Now Assist Form generation skill supports ad-hoc requests, service deck & departmental process automation scenarios, below you will find some ideas for helping you unpack what similar use cases you have at your organization.
- Marketing & Resource Requests
- Generate forms for requesting marketing collateral, promotional materials, or creative assets.
- Travel & Approval Workflows
- Create structured forms for trip approvals, booking requests, and reimbursement tracking.
- Create structured forms for trip approvals, booking requests, and reimbursement tracking.
- Equipment & Asset Borrowing
- Automate requests for temporary use of shared resources, such as office artwork or specialized equipment.
- Automate requests for temporary use of shared resources, such as office artwork or specialized equipment.
- Employee & Team Coordination
- Capture backup coverage requests, skill-sharing sign-ups, or event planning details.
- Funding & Recognition Requests
- Develop forms for discretionary funding approvals, employee awards, or one-time reimbursements.
These use cases show how AI-powered form generation can help digitize group specific, non-routine, or ad-hoc requests while ensuring structured data collection.
Troubleshooting
If you encounter issues while using Now Assist for Form Generation, consider the following:
Common Issues & Solutions
|
Issue |
Possible Cause |
Solution |
|---|---|---|
|
“Create an App” button is missing |
User does not have the correct roles |
Ensure the user has now.assist.creator, and the sn_creatorstudio.user roles. |
|
Forms are not generating correctly |
Description lacks clarity |
Provide more details and structure in the description |
|
Generated form fields are incorrect |
AI interpretation differs from intent |
Include specific field names and dependencies in the input |
For more troubleshooting help, refer to the ServiceNow Support Knowledge Base.
Support and Resources
Now Assist for Creator relies on AI and machine learning, and while it accelerates form creation, users should:
- Review AI-generated forms to ensure accuracy and compliance.
- Test AI outputs before deploying them in regulated or security-sensitive environments.
- Check availability as Now Assist features may not be available in all regions.
Additional Resources:
- ServiceNow AI Acceptable Use Policy – Learn about AI model behavior and governance.
- Now Assist Data Collection Policies – Understand how ServiceNow handles AI-generated data.
- Now Assist for Creator - Community Discussions – Share insights and best practices with other users.
- Now Assist for Creator skill and prompting guides - Index of NA4Cr skills and guides.
