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I need to understand the functionality of Pause Duration and Pause Time in servicenow

SivaKumarR
Tera Contributor

I need to understand the functionality of Pause Duration and Pause Time(in sla) in servicenow

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @SivaKumarR 

 

https://youtu.be/HPbYeDRjEzo?si=1CtfXVufmopk-k6G

 

https://youtu.be/tOGMbGOOPP4?si=X3elnk_LZ6FnzdTp

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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