I need to understand the functionality of Pause Duration and Pause Time in servicenow

SivaKumarR
Tera Contributor

‎09-30-2024 06:39 AM

I need to understand the functionality of Pause Duration and Pause Time(in sla) in servicenow

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Dr Atul G- LNG
Tera Patron

‎09-30-2024 07:00 AM

HI @SivaKumarR 

 

https://youtu.be/HPbYeDRjEzo?si=1CtfXVufmopk-k6G

 

https://youtu.be/tOGMbGOOPP4?si=X3elnk_LZ6FnzdTp

 

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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