Basically we have list of incidents at https://<your_domain>.service-now.com/incident_list.do. When we click on one of the incidents we go to https://<your_domain>.service-now.com/incident.do . This page has all the incident details.
I want to embed a chatbot here which i want to make. the bot will be collapsed initially on clicking the button it will open and show details of ticket..like summary and details. Is it possible to do it. How can I do it...Should I use now_sdk ??? Creator-studio ??? studio-Ide ??? I have plans to publish this app in servicenow marketplace/store.
Something like the above image in salesforce. Here in a case we have this chatbot integrated which is made by me..i want this in servicenow incident page.
