My instance is showing as offline

FabioP979701829
Giga Contributor

‎06-01-2026 04:06 AM

Hi

I'm having trouble because my instance is showing as offline even though I used it this morning.

 

What can I do?

 

I'm using it for my dissertation, and I have to present it next week; if it doesn't work, I'll be in big trouble

 

Thank you very much for your support

 

Best Regards,

Fabio

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3 REPLIES 3

Dr Atul - LNG
Tera Patron

‎06-01-2026 05:53 AM

Hi @FabioP979701829 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Tanushree Maiti
Tera Patron

‎06-01-2026 07:38 AM

Hi @FabioP979701829 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

 

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AndersBGS
Tera Patron

‎06-01-2026 11:30 AM

Hi @FabioP979701829 

 

 PDIs are unsupported. Only thing you can do I wait till it comes only, or release and request a fresh installation.

 

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