My instance is showing as offline

[FabioP979701829]

Hi

I'm having trouble because my instance is showing as offline even though I used it this morning.

What can I do?

I'm using it for my dissertation, and I have to present it next week; if it doesn't work, I'll be in big trouble

Thank you very much for your support

Best Regards,

Fabio

[Dr Atul G- LNG]

Hi @FabioP979701829 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Tanushree Maiti]

Hi @FabioP979701829 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

As you know there is no support available for PDI.