My PDI Was Deleted Unexpectedly

sauravkumer
Mega Contributor

‎06-15-2025 10:42 PM

Hello ServiceNow Team,

I was actively using my Personal Developer Instance (PDI), and last accessed it on Friday. However, after only two days of inactivity (Saturday and Sunday), I found that my instance has been deleted.

I tried accessing the instance manager page, but it shows a 404 error. I had valuable development work on the instance. Could you please assist me in recovering it or explain what went wrong?

Registered email: saurav.kumer.sen@jbs.com

Thank you for your support.
– Sen

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-15-2025 10:43 PM

Hi @sauravkumer 

There is no support available for the old PDI. If the PDI is rolled back, we as a community can help her a lot. You can also request a new PDI, but you won’t be able to retrieve data from the old PDI anymore.

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

‎06-16-2025 01:02 PM

Hi @sauravkumer ,

 

1# what happen - nobody knows. This is a free service without support. So sometimes this can happen.

2# how to recover - not possible. Always remember to back up your development work according to best practice. 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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