service catalog issues

[aikaterinik]

When I submitted the request, I saw that it was approved automatically without the flow’s approval step being triggered. In the request comments, the message “Request automatically approved for total price <= $1000” appears. I discovered there was an automatic-approval step for amounts below €1000, which I deleted.

After deleting that step, the request no longer triggers the flow at all. No steps run there’s no approval, no email is sent, and no tasks are created. It seems the system doesn’t start the request-processing flow at all.

[Ankur Bawiskar]

@aikaterinik 

Things to check

1) is flow published and added to that catalog item in process engine

2) is your REQ auto approved after submission or it's in pending state? If it's auto approved then Flow should kick off

3) your instance should have only 1 Workflow on sc_request table. Hopefully it's not deactivated or not deleted.

check these links

Flow not triggered by Service Catalog 

Flow Designer not Triggering for Service Catalog Request Item 

"Service Catalog" Trigger type Flow is not started when Catalog Item request is created 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[aikaterinik]

I checked the instance and there are three workflow versions on the sc_request table. Out of those, two are Published = false but still marked as Active = true. I cant deactivate those two in order to ensure that only the published version remains active, as expected. What can I do know?

[Ankur Bawiskar]

@aikaterinik 

there should be only 1 published version.

you can remove the other 2 draft version from workflow version table.

If my response helped please mark it correct and close the thread so that it benefits future readers.