Notifications to be sent to resolver when an incident is linked to a problem
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‎09-05-2024 08:57 AM
Is there a way to set up notifications so that when an incident is linked to a problem, the resolver of the problem itself will be notified of this happening.
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‎09-05-2024 11:20 PM
Hi @joshmorris
There is a way to configure this scenario.
Head into System Notifications --> Email --> Notifications and create the following.
If you feel like you want to do it on insert as well then check the Inserted box . After that in the who will receive tab:
Thanks!
Please mark as Helpful and if this worked for you kindly mark this reply as the Solution!