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Notifications to be sent to resolver when an incident is linked to a problem

joshmorris
Tera Guru

Is there a way to set up notifications so that when an incident is linked to a problem, the resolver of the problem itself will be notified of this happening.

1 REPLY 1

Aranya
Tera Guru

Hi @joshmorris 
There is a way to configure this scenario. 
Head into System Notifications --> Email --> Notifications and create the following.

Aranya_0-1725603406589.png

If you feel like you want to do it on insert as well then check the Inserted box . After that in the who will receive tab:

Aranya_1-1725603449385.png

Thanks!
Please mark as Helpful and if this worked for you kindly mark this reply as the Solution!