Performance Analytics and platform analytics

[MahithaV]

Performance Analytics and platform analytics are both same or different. If different for reporting dashboards what i need to use and what is the difference between reporting dashboards and normal dashboards

[Dr Atul G- LNG]

Platform analytics and performance analytics are two different things. Platform analytics is the new reporting capability provided OOTB where performance analytics is a seperate SKU / capability for data snapshots and calculation based on data.

1. Performance Analytics: it is an in-platform process optimization solution to create management dashboards, reports on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs of service delivery

   • Focus: Performance analytics in ServiceNow typically refers to a specific module within the platform that focuses on analyzing and visualizing key performance indicators (KPIs) and metrics related to ITSM and other business processes.
   • Purpose: It is designed to help organizations monitor and improve their performance by providing insights into various aspects of their processes, such as incident management, change management, and service level agreements (SLAs).
   • Features: Performance analytics in ServiceNow includes dashboards, scorecards, and reporting tools that allow users to track, analyze, and visualize data related to their key business metrics.

2. Platform Analytics: Experience provides an Analytics Center for managing all Next Experience analytics.

   • Scope: Platform analytics, on the other hand, might encompass a broader range of analytical capabilities within the ServiceNow platform.
   • Inclusion: This could include analytics related to the overall usage, health, and performance of the ServiceNow platform itself, beyond specific ITSM processes. It may involve monitoring platform utilization, system performance, and user activity.
   • Customization: Platform analytics may offer customization options for organizations to create analytics and reports tailored to their specific needs across different ServiceNow modules.
     
     Here are some community links:
     1. https://www.servicenow.com/community/platform-analytics-articles/getting-started-with-platform-analy....
     2.https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/servicenow_administrator/app_sto...

[Tanushree Maiti]

Hi @MahithaV 

Platform Analytics is the newer out-of-the-box reporting and analytics capability in ServiceNow. It provides modern dashboards, visualizations, and reporting features directly within the platform.

In contrast, Performance Analytics is a separate licensed capability (SKU) that extends reporting by capturing historical data snapshots and performing calculations over time. This enables trend analysis, KPI tracking, forecasting, and other advanced analytics that are not available through standard reporting alone.

1. Performance Analytics

Performance Analytics (PA) is a powerful KPI monitoring and process optimization solution designed to measure performance over time and support data-driven decision-making.

• Primary Objective: Identify trends, forecast outcomes, and evaluate progress against predefined goals.
• How It Works: PA captures periodic snapshots of data records and stores them as indicators, enabling historical analysis and trend tracking.
• Ideal Use Cases: Continuous service improvement initiatives, SLA monitoring, target setting, long-term performance measurement, and historical reporting.

2. Platform Analytics

Platform Analytics is ServiceNow’s modern analytics workspace that brings reporting, KPI tracking, and experience analytics together in a unified environment within the Next Experience.

• Primary Objective: Provide a centralized view of organizational data through a single analytics interface.
• How It Works: It offers an intuitive drag-and-drop dashboard experience, combining standard reports, Performance Analytics indicators, and user experience metrics. Unified filters allow users to analyze data from multiple sources simultaneously.
• Ideal Use Cases: Delivering streamlined dashboards for business users and executives, consolidating analytics across the platform, and replacing the traditional Core UI reporting experience with a more modern and user-friendly solution.