users are not able to reset the password including admin(not sso)

[Sathwik1]

users are not able to reset the password including admin(not sso)

from "$pwd_reset" page it was routing to the "pwd_error" page(screenshot below), this issue was started after the upgrade.

All the below mentioned things are fine.

@Tanushree Maiti  @Ankur Bawiskar 

[Tanushree Maiti]

Hi @Sathwik1 

Refer:

https://www.servicenow.com/community/guided-learning-itsm/on-portal-when-a-contact-trying-to-rest-fo...

https://www.servicenow.com/community/servicenow-ai-platform-forum/password-reset-and-users-not-logge...

https://www.servicenow.com/community/itsm-forum/i-need-to-set-re-direct-password-error-page-pwd-erro...

[Aditya_hublikar]

Hello @Sathwik1 ,

 You can refer this :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781873

https://www.servicenow.com/community/developer-forum/password-reset-stopped-working-after-upgrade/m-...

https://www.servicenow.com/docs/r/servicenow-platform/password-reset/t_UnblockAUser.html

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Sathwik1]

It was already checked to TRUE