Regarding Employee center portal

[rutujalande]

Hello,

The my Items count on the Employee center portal is currently showing as 3 for the user whereas it should show only 1 since having only 1 active Incident is present and two other RITM's are already cancelled. Any resolution for this .

[Ankur Bawiskar]

@rutujalande 

check what filter it's using to get that count, may be those RITMs are cancelled but not marked as Active=false

this looks like OOTB known issue

My Active Items widget shows incorrect request count in Employee Center 

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[rutujalande]

@Ankur Bawiskar ,

Is it due to by default feature that the my items count is showing as 3 and can it be configured ?

[Ankur Bawiskar]

@rutujalande 

please check the link I shared