Service now- visual task board

[IshitaD]

Not able to add the problem to the task- i have added the problem to the favourites but it cant be added to the task board 

[Huynh Loc]

Hi @IshitaD ,
Board Type Matters

• Freeform Boards support dragging and dropping any task-type record (including Problem).
• Data-Driven Boards are limited to specific single tables (e.g., Incident).

If your board is data-driven and filters for Incident, Problem records won't appear.

If this response was helpful, please consider marking it as Correct and Helpful. You may mark more than one reply as an accepted solution.

[AndersBGS]

Hi @IshitaD ,

How have you configured the VTB. Can you please share a snippet of your configuration? Is it s free form or guided board?

[Tanushree Maiti]

Check it  Add a Visual Task Board as a favorite