SLA Breach Not Recalculating When Task Due Date Is Updated

Javeria
Tera Expert

4 hours ago

Hi Devs,

An SLA breach is calculated correctly when the task reaches its original due date. However, if the user updates the due date after that, the task_sla breach end date / breach percentage does not recalculate or update.

Any guide on how to do it?

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Regards, 

Javeria.

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Dr Atul G- LNG
Tera Patron

4 hours ago

Hi @Javeria 

 

You need to repair the SLA manually in that case.

 

https://www.servicenow.com/docs/r/it-service-management/service-level-management/c_RepairSLAs.html

 

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