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update sets error

babars
Tera Contributor

Screenshot 2026-02-05 163112.pngScreenshot 2026-02-05 162932.png

 

why this error is showing while doing update sets 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron

@babars 

the error clearly says the form section in your target instance is with latest timestamp and that coming from update set is older.

You can review which one to keep

-> if you are ok to keep what's currently there in target then Skip remove update

-> if you want the form section coming from update set then Accept remove update

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Ankur Bawiskar
Tera Patron

@babars 

the error clearly says the form section in your target instance is with latest timestamp and that coming from update set is older.

You can review which one to keep

-> if you are ok to keep what's currently there in target then Skip remove update

-> if you want the form section coming from update set then Accept remove update

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

muhammadosama55
Tera Contributor

Hello @babars ,

This error occurs because your update set contains a reference to a UI Section (section_bf1d96e3c0a80164010725e6) that doesn't exist in your target environment. This is a common dependency issue when migrating customizations between instances.

Root Cause: The update set is trying to update a UI Section record (sys_ui_section_bf1d96e3c0a801640) on the Incident table, but it references another section component that's missing from your current instance.

Resolution Steps:

  1. Check for prerequisite update sets - Verify if there are other update sets from the source environment that need to be applied first. The missing section may be included in an earlier update set.
  2. Compare with local record - Click "Show local record" to see what currently exists in your instance vs. what's coming from the remote update set.
  3. Review Available Actions:
    • Accept remote update - Use this if you want to apply the changes (may require manual fixes for missing dependencies)
    • Skip remote update - Choose this if the change isn't needed in your environment
    • Show local update - Review what would be overwritten
  4. Manual resolution - If the missing section is critical:
    • Navigate to the Incident form configuration in your target instance
    • Check if the referenced UI section exists
    • If not, you may need to manually recreate it or retrieve it from the source instance
  5. Best practice - For future migrations, use Update Set Batches or ensure all dependent customizations are included in the correct sequence.

If my response helped, mark as helpful and accept the solution!