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02-05-2026 03:05 AM
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02-05-2026 07:05 AM
the error clearly says the form section in your target instance is with latest timestamp and that coming from update set is older.
You can review which one to keep
-> if you are ok to keep what's currently there in target then Skip remove update
-> if you want the form section coming from update set then Accept remove update
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-05-2026 07:05 AM
the error clearly says the form section in your target instance is with latest timestamp and that coming from update set is older.
You can review which one to keep
-> if you are ok to keep what's currently there in target then Skip remove update
-> if you want the form section coming from update set then Accept remove update
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-05-2026 07:12 AM
Hello @babars ,
This error occurs because your update set contains a reference to a UI Section (section_bf1d96e3c0a80164010725e6) that doesn't exist in your target environment. This is a common dependency issue when migrating customizations between instances.
Root Cause: The update set is trying to update a UI Section record (sys_ui_section_bf1d96e3c0a801640) on the Incident table, but it references another section component that's missing from your current instance.
Resolution Steps:
- Check for prerequisite update sets - Verify if there are other update sets from the source environment that need to be applied first. The missing section may be included in an earlier update set.
- Compare with local record - Click "Show local record" to see what currently exists in your instance vs. what's coming from the remote update set.
- Review Available Actions:
- Accept remote update - Use this if you want to apply the changes (may require manual fixes for missing dependencies)
- Skip remote update - Choose this if the change isn't needed in your environment
- Show local update - Review what would be overwritten
- Manual resolution - If the missing section is critical:
- Navigate to the Incident form configuration in your target instance
- Check if the referenced UI section exists
- If not, you may need to manually recreate it or retrieve it from the source instance
- Best practice - For future migrations, use Update Set Batches or ensure all dependent customizations are included in the correct sequence.
If my response helped, mark as helpful and accept the solution!
