Where to check the cases I create in the past?

[GaominZ]

NowSupport seems to have a layout change recently.
I couldnt click the cases so have no ways to check their details
and couldnt find the botton to create new case.
Does anyone have ideas?

[Tanushree Maiti]

Hi @GaominZ 

(in English)

Click on Help Center menu in Lxp homepage (URL given below)

for new case -> Create a Case

To check old case ->Click on View ALL

URL: https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[GaominZ]

Thank you for the reply!
But this seems to be the case related to ServiceNow University but not NowSupport cases?
I couldnt click "view all", proabably because I never use ServiceNow University.

[Tanushree Maiti]

Hi @GaominZ ,

Sorry My bad. I thought its now-learning support.😄

Use My trick to check all cases in Hi portal.

• Login to hi.service-now.com
• You will get landing page :support.servicenow.com/now
• Change the URL to : support.servicenow.com/navpage.do
• From navigation, select All Case.
• View it