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05-25-2021
09:30 PM
Session Code: CCW1227
Presenter(s): Luca Torchetti, Massimiliano Dreon
Company(s): ServiceNow, ServiceNow
Abstract: During this workshop you’ll learn how to design a virtual agent conversation that interacts with your customers, collects information from your infrastructure and deliver a great user experience. Combining solutions (CSM+ITOM) with the platform core capabilities (Virtual Agent) makes possible to give a quicker and better response to the users, increasing their satisfaction and agent productivity.
URL: https://developer.servicenow.com/connect.do#!/event/knowledge2020/CCW1227
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