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Forum Posts

Inquiry Regarding Ticket for CreatorCon

Dear CreatorCon Team,I hope this message finds you well.I have received an invitation to CreatorCon Bengaluru and am excited about the event. My colleagues and I are interested in attending, but we wanted to clarify whether this is a paid event.Could...

afreenmemon by Giga Contributor
  • 519 Views
  • 1 replies
  • 0 helpfuls

Custom State Creation for Compliance Case State Model

I'm following the documentation for the compliance case state model https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-compliance-case-mgmt/reference/workflow-state-form.html can we create custom states for the c...

RC22 by Tera Expert
  • 416 Views
  • 1 replies
  • 0 helpfuls

Auto email for incidents in "On Hold - Waiting Caller"

Our Service Desk Manager is asking if we can do this.   Below are his possible solutions but not sure if any can be done:Possible acceptable solutionsemail template to remind the customer to replysomehow script it to send the same email that was sent...

terrieb by Tera Guru
  • 2116 Views
  • 3 replies
  • 0 helpfuls

Lab instance not loading

taking ServiceNow Administration Fundamentals course - lab instance says it is running, but does not load when I try to open.  Error says web page might be down or moved.

BobG by Tera Contributor
  • 1006 Views
  • 2 replies
  • 0 helpfuls

Resolved! UI Component CLI

Does anyone know how to get past the following error? Node version 20.8.1 Created scope "x_ausot_billy_te_0"/Users/billy/.snc/.extensions/ui-component/node_modules/macos-release/index.js:27const [name, version] = nameMap.get(release);                ...

Billy3 by Tera Expert
  • 1491 Views
  • 4 replies
  • 1 helpfuls