For project planning, it's important to understand the scope of what it takes to deploy a product, and even more so if you are implementing multiple products at the same time. To help gauge resources needed, duration, level of effort, etc., ServiceNow provides the following scoping guides:
Customer Service Management
Advanced Work Assignment for CSM
Case Management
Communities
Customer Data Management
Industry Data Models
Outsourced Customer Service
Playbooks for CSM
Workspaces in CSM
