Woohoo! Today is the day, everyone!
The Customer Service Management Now Create assets have been officially updated incorporating the exciting enhancements and new capabilities that are coming into Customer Service Management with Quebec!
To get started looking what's new in Now Create, jump into the Now Create portal and filter the product suite on "Customer Service Management".
What are those exciting enhancements and new capabilities you might ask?
Customer Service Management highlights for the Quebec release
- Monitor your agents' productivity and workload with Workforce Optimization.
- Analyze and improve your customer service processes by using Process Optimization.
- Improve messaging capabilities with notification-initiated conversations.
- Use third-party portals to provide your customers with Virtual Agent, AI search, live chat, and asynchronous messaging.
- Enable your agents to troubleshoot complex issues from the Guided Decisions framework.
To read the full Customer Service Management Quebec release notes, visit the Docs site!
psst...What's Now Create?
Now Create provides guidance on how to deliver successful projects on the ServiceNow platform, gained from the insights and learnings of thousands of successful projects. Within Now Create, you will find methodologies for implementation, upgrade, enhancement, and landscape optimization projects. Assets containing detailed product specific guidance are attached to the methodology right where you need them.
To learn more about Now Create, take the Get Started with Now Create training course on Now Learning!
