DemoHub is live with the...
Tokyo Industry Showcase Narratives
for FSO, Telecom and Tech!
Reminder: All DemoHub community posts are now hosted in our Support Community. Be sure to login using your ServiceNow credentials to see this content. Subscribe to the Customer Service Management Topic and DemoHub Announcements to get real-time updates!!
Summary
Industry Showcase Narratives have been published for use in Tokyo for FSO, Telecom and Tech.
ALSO, more stories from San Diego are getting updated and will be available soon!
Look for these DemoHub Narrative Showcases. Search by Industry!
FSO - Retail Banking Showcase
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- Personal Deposit Operations - Narrative Document | Click Through | Walkthrough Video
- Complaint Management - Narrative Document | Click Through | Walkthrough Video
- Client Lifecycle Operations with DocIntel - Narrative Document | Click Through | Walkthrough Video
- Mobile App Issue - Narrative Document | Click Through | Walkthrough Video
- Add Secondary Credit Card Holder - Narrative Document | Click Through | Walkthrough Video
- Increase, Upsell, Cross Sell - Narrative Document | Click Through | Walkthrough Video
- Increase Credit Limit - Narrative Document | Click Through | Walkthrough Video
- Loan Deferment - Narrative Document | Click Through | Walkthrough Video
- Report Missing Payment - Narrative Document | Click Through | Walkthrough Video
- Prepayment for Loan - Narrative Document | Click Through | Walkthrough Video
- New Card Offer & Unblock Credit Card - Narrative Document | Click Through | Walkthrough Video
- Banking Overdraft Fee - Narrative Document | Click Through | Walkthrough Video
FSO - Commercial Banking Showcase
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- Customer Experience (KB, Portal, Chat, VA, Agent Assist) - Narrative Document | Click Through 1 | Click Through 2 | Walkthrough Video 1 | Walkthrough Video 2
- Payment in Error - Narrative Document | Click Through | Walkthrough Video
- Treasury Operations - Narrative Document | Click Through | Walkthrough Video
FSO - Wealth Management Showcase
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- New Client Onboarding - Narrative Document | Click Through | Walkthrough Video
FSO - Insurance Showcase
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- Personal Home Policy Change via VA (Approved) - Narrative Document | Click Through | Walkthrough Video
- Business Owner Policy Change via Agent Workspace (Denied) - Narrative Document | Click Through | Walkthrough Video
- Insurance Complaint Management via Portal - Narrative Doc | Click Through | Walkthrough Video
- Commercial Auto Claims via Portal with Document Processor & Field Adjuster (FSM) - Narrative Doc | Click Through | Walkthrough Video | Vehicle License PDF | Crash Report PDF | Settlement PDF
Telecom - B2B Showcase
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- Billing Enquiry - Narrative Document | Click Thru | Walk Thru Video
- New Order with Catalog Versioning, Order Orchestration and Horizontal Relationships - Narrative Document | Click Thru | Walk Thru Video
- Change/Disconnect Order with Account Info - Narrative Document | Click Thru | Walk Thru Video
- Order Management with Staggered Order Decomposition - Narrative Document | Click Thru | Walk Thru Video
Tech - Service Bridge Customer Showcase
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- Service Bridge Setup - Walk-thru Video
- Service Bridge with Record Producers - Narrative Document | Click Through | Walk-thru Video
- Includes Setup of Authorized Users
- Service Bridge with ITSM - Narrative Document | Click Through | Walk-thru Video
- Service Bridge with OMT (Order Management) - Narrative Document | Click Through | Walk-thru Video
- Service Bridge with Remote Tasks - Narrative Document | Click Through | Walk-thru Video
Tech - Service Bridge Provider Showcase
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- Service Bridge Setup - Walk-thru Video
- Service Bridge with Record Producers - Narrative Document | Click Through | Walk-thru Video
- Includes Setup of Authorized Users
- Service Bridge with ITSM - Narrative Document | Click Through | Walk-thru Video
- Service Bridge with OMT (Order Management) - Narrative Document | Click Through | Walk-thru Video
- Service Bridge with Remote Tasks - Narrative Document | Click Through | Walk-thru Video
Things to Remember:
1. Always run DemoHub Sync from Virtual Agent to get the most recent content!
2. Install or Patch New Content from DemoHub App - Home
3. Industry = FINANCIAL SERVICES, TELECOM, TECH
4. Workflow = CUSTOMER
Happy Selling!! Happy Demo-ing!!
