Implementation Assets on NowCreate

[Gautam Kumar1]

Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices gained from thousands of successful implementations.

Take advantage of these documents, created by our subject matter experts, to assist with your next implementation.

• Process Workshop Presentation - Template for conducting an implementation workshop to determine configuration requirements
• Workspaces in CSM - Process Workshop Presentation
• Customer Data Foundation (CDF) - Process Workshop Presentation
• CSM Service Model Foundation (SMF) - Process Workshop Presentation
• Communities - Process Workshop Presentation
• Conversational Messaging for CSM - Process Workshop Presentation
• Guided Decisions & Recommended Actions - Workshop Presentation
• Case Management - Process Workshop Presentation
• Customer Service Portal - Process Workshop Presentation
• Order Management Process Workshop Presentation
• Service Model Foundation (SMF) - Process Workshop Presentation
• Install Base Management​ - Process Workshop Presentation

• Process Guide - A detailed breakdown of process formation for each product
• Customer Service Portal - Process Guide
• Data Management for CSM - Process Guide
• Case Management - Process Guide
• Install Base Management - Process Guide

• Starter Stories - Examples of common stories, or requirements, used to implement a given product
• Workspaces in CSM - Starter Stories
• Data Management for CSM - Starter Stories
• Communities - Starter Stories
• Conversational Messaging for CSM - Starter Stories
• Guided Decisions & Recommended Actions: Starter Stories
• Case Management - Starter Stories

• Implementation Guides - Step-by-step guidance to quickly implement a product or feature
• Now Assist for CSM - Implementation Guide
• Task Intelligence - CSM - Implementation Guide
• Account Lifecycle Events (ALE) - Implementation Guide
• Guest Walk-Up Experience for CSM - Implementation Guide
• Internal Customer Support (B2E) in CSM - Implementation Guide
• CSM with ITSM - Implementation Guide
• CSM Engagement Messenger Implementation Guide

• Implementation Insights - General guidance and assistance for many implementation challenges
• Customer Service Management - Recommended Implementation Sequence
• Customer Service Management - Capability Matrix - Product Briefing
• Customer Service Management - Product Integration Options
• Leading Practices for Large Call Center Design & Integrations
• Leading Practices for Call Center Voice IntegrationsCustomer Service Portal Search Engine Optimization (SEO) Whitepaper
• Best Practices to Implement Case Types
• ITSM Entities: Giving External View Permission in CSM
• Internal Customer Support (B2E) in CSM - Implementation Insights
• Service Model Foundation (SMF) - Implementation Insights
• Customer Service Management - Implementation Insights
• Customer Service Management - Customer Workshop Preparation Guide
• Customer Service Management - Guide to Case Type Adoption
• Order Management Implementation White Paper
• CSM and FSM Higher Education Customer Experience - Reference Architecture
• Implementing a Service Management framework for a comprehensive CX
• Guest User Case Submission on Portals
• Move from Pega to ServiceNow Customer Service Management
• Interaction and Case Management Best Practices - Whitepaper
• Customer Service Management - Kickoff Presentation
• Case Management - Process Flows