ITSM --> CSM Migration Whitepaper (Quebec)

[Erik Ryan]

Hi All,

With much help from others (Thanks in particular to Tom F. and then many others who gave edits) I updated and added to a previous version of an ITSM --> CSM Migration whitepaper. Included in this newer version:

• Updated for Quebec
• Differences between ITSM and CSM
• “Sells” the advantages of CSM
• More detailed tactical guidance
• More tactical information and focus on the CSM & Industry Data Model and how to model service teams/external customers

The audience for the paper is intended for employees/partners/customers, to assist them in the tactical considerations and steps involved in migrating from ITSM --> CSM. I hope you find it useful and keep in mind it can always be improved so please share any thoughts/suggestions/concerns. 

Link to paper:

https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=91e260aa87eee9905aa9ca2d0ebb35ac

Thanks, Erik

[Paul Lathrop1]

Excellent!

[Kevin Velovski]

Great job Erik, many thanks to you and your helpers!

[Niklas Bennetse]

@Erik Ryan , I just got referred to this document, which is very useful. Is there an updated version available for Rome (or San Diego)? 

[Erik Ryan]

Hi Niklas,

Not currently a due date for the San Diego Version but we do take requests and try to update papers as necessary. This one is one the list and I will definitely post here when available and also try to update you as far as the release date. thanks! -Erik

[danwright]

Hi Erik,

Thanks for this!. Any ETA on a version for Tokyo? Also, do you have any suggested stakeholder questions for moving current users to OOB CSM?

Thanks,

Dan