Hello all,
We are just getting started with all the great GenAI capabilities and to prepare your implementation to be smooth as possible we have guidance available for most of the common mistakes or gaps we've experience when configuring Now Assist for CSM.
Please see the result of these solutions collaborated with our internal product teams to get the latest solutions, please check it out in Now Create: https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=df4c3e2787d2f9505aa9ca2d0ebb359b
The idea is to keep updating this document as the product evolves and as we find potential gaps,
Any questions let me know
Thanks!
