Now on Now: Meet Ash: Preventing outages so customers have a fantastic user experience

[Mary Hain]

Meet Ash: Preventing outages so our customers have a fantastic user experience

Meet Ash, and learn how the customer escalations team proactively prevents customer outages by using Now Platform technology to identify trends and root causes—“smoke”—to prevent outages or '"fires."  The team engages early with customers to help ensure optimal instance performance, which in turn builds trust and confidence.

[Varshith Kuraga]

Any updates on this @Mary Hain ? We are in the franchisee business and wanted to see how this works. 

[Mary Hain]

Var**bleep**h Kuraga, I am tracking down some additional information,   In the interim, here is a case study that could be helpful:  Now on Now: Using predictive modeling on the Now Platform® to help avoid customer outages