Every release cycle, there's a moment when the features we've been working toward finally ship, and this one is significant. The Q1 '26 Australia release for Customer Service Management brings capabil...
We’re inviting professionals from Customer Service Management to join our ServiceNow Research Participant Pool. This initiative aims at understanding what makes agent experiences better. By signing up...
Web embeddables extend ServiceNow CRM self‑service into any website using secure, low‑code components—driving higher self‑service adoption, faster resolution, and lower operational complexity. Service...
ServiceNow Customer Service Management (CSM) is designed to empower organizations to deliver better self-service through customer portals, configurable experiences, and a rich suite of AI features. On...
Human-Centered Service in an AI-Driven World: Zurich Release Highlights for Customer Service Management We are over halfway through 2025, and the AI wave isn’t slowing down. Organizations are under pr...
The ServiceNow documentation team is looking to get feedback on our updated CSM documentation structure. Join us for a 60 minute session where you will be able to go through 2 activities and provide y...
Customer service leaders are navigating a landscape of rising expectations and technological advancements. The challenge? Leveraging new tools like AI and generative AI to meet customer demands while ...
What's New in Xanadu for Customer Service Management Customer service agents want to spend less time on tedious, mundane, and repetitive tasks and more time on fulfilling work that solves customer nee...
Customer expectations continue to rise and evolve, placing greater pressure on organizations already operating in a highly competitive environment. They seek to elevate the standard of service by inve...
Participate in ServiceNow Research on Customer Service Management (CSM) Documentation Our User Experience Research & Insights team is gathering feedback on our: Customer Service Management (CSM) Docum...
Customers want more from their service experience and organizations do their best to keep up with the talent and technologies at their disposal. Organizations seek to enable customers to address issue...
In today's environment, customer service organizations are looking to make the most of their valuable resources, while striving to stay competitive by delivering differentiated customer experiences. T...
Help Desk Managers/IT Service Managers/Incident Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...
In today's environment, organizations are under pressure to drive higher efficiencies and lower costs, while striving to stay competitive by delivering differentiated experiences to meet rising custom...
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What's New in Australia Q1 '26 Release for CSM
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Yokohama Release Highlights for Customer Service M...
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What's New in Washington D.C. for Customer Service...
Mary Hain
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Now on Now: Meet Ash: Preventing outages so custo...
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Feedback Opportunity -- Agent Workspace - Email Im...
Mary Hain
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Now on Now: 4 easy ways to keep your knowledge bas...
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Configure Engagement Messenger language dynamicall...