ServiceNow Customer Service Management (CSM) is designed to empower organizations to deliver better self-service through customer portals, configurable experiences, and a rich suite of AI features. On...
Human-Centered Service in an AI-Driven World: Zurich Release Highlights for Customer Service Management We are over halfway through 2025, and the AI wave isn’t slowing down. Organizations are under pr...
The ServiceNow documentation team is looking to get feedback on our updated CSM documentation structure. Join us for a 60 minute session where you will be able to go through 2 activities and provide y...
Customer service leaders are navigating a landscape of rising expectations and technological advancements. The challenge? Leveraging new tools like AI and generative AI to meet customer demands while ...
What's New in Xanadu for Customer Service Management Customer service agents want to spend less time on tedious, mundane, and repetitive tasks and more time on fulfilling work that solves customer nee...
Customer expectations continue to rise and evolve, placing greater pressure on organizations already operating in a highly competitive environment. They seek to elevate the standard of service by inve...
Participate in ServiceNow Research on Customer Service Management (CSM) Documentation Our User Experience Research & Insights team is gathering feedback on our: Customer Service Management (CSM) Docum...
Customers want more from their service experience and organizations do their best to keep up with the talent and technologies at their disposal. Organizations seek to enable customers to address issue...
In today's environment, customer service organizations are looking to make the most of their valuable resources, while striving to stay competitive by delivering differentiated customer experiences. T...
Help Desk Managers/IT Service Managers/Incident Managers and similar -- We’d like to invite you to participate in our new analytics research opportunity. Your feedback will help us improve our product...
In today's environment, organizations are under pressure to drive higher efficiencies and lower costs, while striving to stay competitive by delivering differentiated experiences to meet rising custom...
In a new blog, the Now Support team describes how a newly designed Get Support page is helping customers get the help they need without waiting for support agent assistance by providing quick and easy...
As part of your job, have you been involved in implementations of ServiceNow Customer Service Management (CSM) products or services? Or have you configured ServiceNow Customer/Consumer Portal? If so, ...
Meet Ash: Preventing outages so our customers have a fantastic user experience Meet Ash, and learn how the customer escalations team proactively prevents customer outages by using Now Platform technol...
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