Deliver streamlined customer service processes with Customer Access Management

Published on by Ieshia Lilly | Updated on

*Recording Now Available*

As business models evolve, customer service often requires engaging with more than one consumer or account contact, like the co-borrower providing responses on a loan application, or both finance and operations departments needing access to the details of installed product. Without effective customer access management, companies either rely on alternate verification processes resulting in higher costs, or restrict access, leading to lower customer satisfaction. This webinar will show you how to leverage Customer Access Management in CSM to deliver streamlined customer experiences by enabling related parties to track and collaborate on cases, products and services.

Join Customer Service Management (CSM) product managers, Krupa Singampalli and Pratik Gupta, to learn:

• The need to engage related parties in customer service processes

• How CSM provides a low-code solution to Customer Access Management

• Best practices to authorize case, product, and services access to customers and internal users

• Live demo

• Q&A

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! Click here to see our other upcoming scheduled events.