Account Address Not Showing Location

[Ram117]

Experts,

I have recently started looking into CSM capability. While going through the location to customer account relationship, the location field on the 'Account Addresses' (account_address_relationship) is not showing any location references . On script debugging, i found the return query is coming as '

consumerISEMPTY^sys_idIN

Customer Account Record :

Any guidance is appreciated .

Thank you

ram.

[Tanushree Maiti]

Can you check what filter parameter is there to refine the location result ?

Debug that way..

[Ram117]

sysparm_target_value=&sysparm_reference_value=&sysparm_nameofstack=reflist&sysparm_clear_stack=true&sysparm_element=location&sysparm_reference=cmn_location&sysparm_view=sys_ref_list&sysparm_form_view=case&sysparm_additional_qual=&sysparm_client_record=session&sysparm_domain_restore=false

location field is having a dynamic reference filter and I do not see the return query applied as a url query param

[Shruti]

Hi @Ram117 

Check this script include "AddressMgmtExtensionInstanceOOB"

• locationsForAccHierarchy = getLocationsForAccHierarchy(account)
  Collects location sys_ids found in account_address_relationship across the account hierarchy (whole tree).
• locationsForAcc = getLocationsForAccount(account)
  Collects location sys_ids for the specific account (source depends on “sharing enabled”).
• filteredLocations = locationsForAccHierarchy.filter(loc => locationsForAcc.indexOf(loc) < 0)
  Keeps only locations that are in the hierarchy list but not already associated to the account.

Diagonal Inc does not satisfy any of the above criteria