Add a description (multi-line) while attaching an attachment onto a case

PrithviK
Tera Contributor

We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side.

 

 

Any suggestions how to implement this?

 

Attaching a screenshot for how it should look like.

 

 

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