Add a description (multi-line) while attaching an attachment onto a case
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05-14-2025 07:17 AM - edited 05-14-2025 07:34 AM
We have got a requirement to add a detailed note or description for each attachment uploaded onto a case record always. We need this on CSM Workspace so agents can also view all attachments along with description on Workspace side.
Any suggestions how to implement this?
Attaching a screenshot for how it should look like.
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