Automatic Qualification of work orders

[sri vyshnavi]

Hi,

I have disabled - Qualification is required for new requests.

As per servicenow document(please refer below link), it says if above is disabled than work orders automatically be qualified and moved directly to the next state that is configured for Field Service Management.

Can I understand the flow how it works?

Because after disabling the above property, I still see the new work order is in draft state but not in Qualified state.

How the flow happens can you explain step by step from draft to qualified state automatically on work order

https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/planning-and-p... 

Thanks in advance

[ColeM]

From my understanding, when Qualification is disabled, Awaiting Qualificaiton & Qualified are replaced by Ready for dispatch.  

Work Order states when Qualification is enabled:

Draft -> Awaiting Qualification -> Qualified -> Assigned -> Work in progress -> Complete

Work order states when Qualificaiton is disabled: 

Draft -> Ready for dispatch -> Assigned -> Work in progress -> Complete

[DeekshaRN]

But when I disabled the "Qualification is required for new requests" toggle the work order state did not change to 
Draft -> Ready for dispatch -> Assigned -> Work in progress -> Complete 
rather I still see Draft -> Awaiting Qualification -> Qualified -> Assigned -> Work in progress -> Complete

[Joshua Chen MTL]

@DeekshaRN did you clear cache? i'd open a ticket 

[DeekshaRN]

The issue was with the application scope i resolved it.
Thank you