The "Related Search Results" are coming up empty regardless of what's typed in the Short Description for the Case. I've tried Default Sources and every other available selection in the drop down and continue to get the same "No matching..." result. This happens even if the Short Description matches a KB Article title or previous Case word for word.
The search is performing as expected in our Dev environment and the Contextual Search Properties are set the same in both instances.
What am I missing? Where should I check next?
