Hi,
Hi Everyone,
We have a requirement where an external user (not present in the ServiceNow user table) sends an email to ServiceNow, and a case record is created successfully.
However, when the same external user replies to that email with updated information (intended to update the existing case), the system does not update the record.(Flow got not triggered).
The update action is not happening, and we are looking for a solution to ensure that when an external user replies with updated data, the corresponding case record is properly updated.
Any suggestions to achieve this would be helpful.
thanks,
Mohan
