Case routing through AWA is not working

[swapnabethi]

Hello Team,

I have created Queue and assignment rule to map assignment group and assigned to fields in a case form. But that is not working. please find the screenshots of my configuration and let me know for your suggestions

[Ashish Parab]

Hello @swapnabethi,

Make sure you have added your newly created service channel to the "Available" presence state.

Please mark this as "correct" and "helpful" if you feel this answer helped you in any way.

Thanks and Regards,

Ashish