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Case Task based on Case Type

hbahl
Tera Contributor

‎05-10-2025 08:03 PM - edited ‎05-10-2025 08:05 PM

Hi,

 

I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre defined Case task Service Definition with my Case type on creation of custom case record. Is there any KB article I can follow that can help me create pre defined case task for a my custom case type?

 

 

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abirakundu23
Giga Sage

‎07-04-2025 09:30 PM

Hi @hbahl ,
Did you get a chance to check my previous response ?

Please mark helpful and correct answer if it's worthy for you.

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