Case Task based on Case Type
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05-10-2025 08:03 PM - edited 05-10-2025 08:05 PM
Hi,
I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre defined Case task Service Definition with my Case type on creation of custom case record. Is there any KB article I can follow that can help me create pre defined case task for a my custom case type?
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05-11-2025 11:31 PM
Hi @hbahl ,
Please follow below links if it's helpful.
https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-s...
https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...
https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...
https://www.servicenow.com/docs/bundle/yokohama-customer-service-management/page/product/customer-se...
Please mark helpful and correct answer if it's worthy for you.
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07-04-2025 09:30 PM
Hi @hbahl ,
Did you get a chance to check my previous response ?
Please mark helpful and correct answer if it's worthy for you.