Case Task based on Case Type

hbahl
Tera Contributor

Hi,

 

I have create the Service Definition for a new case type as well as for Case task type. I have also related two Service Definition. The Service Definition is also related to Managed Case type record. But some I am unable to figure how to link pre defined Case task Service Definition with my Case type on creation of custom case record. Is there any KB article I can follow that can help me create pre defined case task for a my custom case type?

 

 

2 REPLIES 2

abirakundu23
Mega Sage

Hi @hbahl ,
Did you get a chance to check my previous response ?

Please mark helpful and correct answer if it's worthy for you.