Catalog Items Not Visible to Logged-in Consumers (CSP)

[RaviN_DI]

Hello CSM Experts,

I am facing a persistent issue where my logged-in Consumer users cannot see or search for specific Record Producers/Catalog Items on the Customer Service Portal (CSP), even after meticulously checking permissions.

The Consumer users are logging in successfully and have the snc_external role assigned to them.

What I have configured and verified:

1. User Criteria on Record Producers: All relevant Record Producers are marked as being available to a User Criteria that includes the snc_external role (or the specific Consumer User Criteria).

2. Catalog/Category Access: The Service Catalog and the relevant Categories are also configured to be viewable by the snc_external role/User Criteria.

3. The Consumer is Logged In: The user is logged in, not an anonymous guest.

What could I be missing? 🤔

Based on my research, the issue is often related to one of the following less obvious security checks. Has anyone run into this specific scenario?

Possible Missing Configuration I need help checking:

1. The Portal/Catalog Link: Is the main Service Catalog that holds the items correctly linked to the CSP Portal record itself? (i.e., listed in the 'Catalogs' related list on the Portal record).

2. Parent Table ACLs: Since the Record Producer creates a record on a Case Type (an extended table), are the ACLs (Access Control Lists) on the target table (e.g., sn_customerservice_case) permitting create access for users with the snc_external role?

3. Catalog-Specific Scripting: Could there be an ACL or an Available For script on the Catalog Item Variables themselves that is blocking visibility?

4. Licensing: Is there any specific CSM license constraint that prevents a Consumer with only snc_external from accessing the standard catalog widgets?

Any recommendations on which ACLs or specific tables (sc_cat_item, sc_catalog) I should be checking for missing permissions would be greatly appreciated!