Change related list in in incident form when records have the same parent

[Alex D Great]

Hello All,

I have a requirement when change is created from incident it should be shown under "change request" related list. Both the incident and change request will have the same parent, which is case. 

Any idea how to do this?

[AnubhavRitolia]

@Alex D Great 

This is little confusing. Can you be little more elaborate with example?

[Alex D Great]

Hi @AnubhavRitolia 

Yes I can. 

My challenge is similar to this one, except my parent is case, and not incident: https://www.servicenow.com/community/it-service-management-forum/change-request-related-list/m-p/852...

To further explain, 
-Case is parent of inc

-Same case is parent of change. Change is opened from inc, and is related

-Inc and case is visible i related lists in change

-case is visible in incident related list but change is not

[AnubhavRitolia · Accepted solution]

Hi @Alex D Great 

As you have additional condition, I would suggest you to create new Related list for it.

1. Navigate to System Definition > Relationship.

2. Create new record with Name = Change Request, Applies to Table = Incident, Queries from table = Change Request.

3. Query with script as below:

current.addQuery('sys_id', parent.rfc);
current.addQuery('parent',parent.parent);
current.addEncodedQuery("parent.numberSTARTSWITHCS");

4. From Incident form, configure this new Related List and add on the form.

[Alex D Great]

Again, thank you very much for your help @AnubhavRitolia 🙏