Changing the attribute name of the default "Offline"'s presence state

RodrigoM2700616
Tera Contributor

‎01-09-2026 09:23 AM

Could I change the attribute "name" of the "Offline" presence state without risk to other features or it is not a good practice? I am using the presence state in CSM Workspace to work with Interactions and cases.

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SumanthDosapati
Mega Sage

‎01-09-2026 09:52 AM - edited ‎01-09-2026 09:53 AM

@RodrigoM2700616 

I would say it's not a good practice to change the OOB presence state name and trying to make it specific to one workspace.

However for you to do some trails, follow below steps:

  1. Open awa_presence_state.LIST table
  2. Modify the state name or create new one as required.
  3. There's a field called 'service channels' in the record. It is not present in form layout. You need to bring it to form to see what it stores or to update.

Use this docs link to understand more about presence states.

 

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

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