Checklist Formatter is not showing on case form and in Agent workspace

[Niranjan2]

Hi all,

Through form design Checklist formatter was added in case form, but it is not visible on the form.

.

Plugin was activated. Any suggestions appreciated. 

[Sumanth16]

Hi @Niranjan2 ,

Please refer to the below threads:

https://www.servicenow.com/community/developer-forum/checklist-formatter-not-showing-on-incident-for...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0683956

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Niranjan2]

Hi @Sumanth16 Thanks for the response,

Unfortunately, it didn't resolve the issue my issue is bit different. On case form, i would like to add/make checklist formatter visible.
It was already added through form designer but still not visible, i have checked UI polices and client script aswell but couldn't find the cause.

[Sumanth16]

Hi @Niranjan2 ,

I am not sure if this issue related to the scoped app

Please try below approach:

1. Open the form > configure form layout
2. Below the slush bucket options, create a new section to hold the checklist
3. Click on/select the new section > notice the slush bucket options change
4. Scroll to the bottom of the list and locate the checklist item
5. Add the item to the form under the new section and save as normal.

Additional Information

To confirm you have the correct checklist (formatter not embedded):

1. Open form designer
2. Locate the new section that was created with the checklist
3. Notice the checklist item shows "formatter" instead of "embedded"

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[G24]

Thank you, @Sumanth16 .  Your answer helped me.

I posted a full writeup with screenshots, here:

https://www.servicenow.com/community/developer-forum/error-message-quot-invalid-update-no-checklist-...