CIS-CSM certification not getting reflected in nowlearning portal

[Ananya Saha_2]

Hi,

I had taken the certification exam for "ServiceNow Certified Implementation Specialist - Customer Service Management" on 16th, Feb,2024 and the result was a passing percentage.  I have my Webassessor mail linked with nowlearning account yet it is not getting reflected in my profile. What could be the reason?

[Aman Kumar S]

Hi @Ananya Saha_2 

Can you check your webassessor, if it shows the pass status, also did you receive email and certificate about completion

You can raise a case in now learning portal to get this rectified, ideally it takes 24-48 hours to be synced up.

[Ananya Saha_2]

Yes @Aman Kumar S, the webassessor shows a 'pass' status and also I received an email about the certification completion on the same day.

[Aman Kumar S · Accepted solution]

Then give it a day to load, until then you can raise the case in nowlearning, it will be sorted.

[Ananya Saha_2]

Hope so, thanks for your response.