Copy Case in Customer Portal
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yesterday
When case is created in Customer Portal. I need a copy case functionality. When user clicks the Copy case in the customer portal then the selected fields values should be auto populated to Case creation form in customer portal. So that user can duplicate a case.
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yesterday
there is nothing OOTB for this.
You will have to build a custom solution for this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader