create a report to know how long a case has been waiting in the queue

dgutierrez
Kilo Contributor

‎08-23-2023 10:45 AM

I need help in creating a report to determine the time between a case has been assigned from the time its escalation has been approved

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Peter Bodelier
Giga Sage

‎08-23-2023 03:08 PM

Hi @dgutierrez,

Are the escalation SLA's not sufficient to report on?


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