When I try to add terms and condition in contract it will showing null instead of showing details it not happen in not only one environment I tried different environment as well and when I click on build terms and condition it showing "Terms and Cond...
Hi guys, I am using an Icon Link in a portal. I have it configured as a URL with https\ xxxxx filled in. I just want to get it to open up to another tab or page. I dont see that option here, any thoughts?
Hi There, I am trying to use onChoiceCreate transform script to create choices for the field, but need help with the sample code for the below syntax,var e = new GlideEvent("myimport_ChoiceCreate", action, value, "");e.insert(); What we should be pa...
Hi All, What is required to sync parent to child cases in CSM? 1. MIM needs to be installed and someproperties has to be enabled. 2. Its comes with CSM plugin, so nothing more needed. Can someone help me please? Regards Bandita
Hi,Can anyone provide me practical examples on CSM Thank You.
Hello All, A simple question that I'm stuck on and couldn't find an answer to.I created a Survey that is sent to Contacts in the ServiceNow system (they get a mail with a link to the survey)when they open the survey a Survey instance is created.is th...
Hello everyone,How do we configure the heading style options in the body of a knowledge base article? For Example 1: If I select the heading style 'Heading 1,' I want the font to be automatically set to "Times New Roman" and the font size to be set t...
Hi All, We have a requirement to deduct the hours worked on a case which is entered on a case but linked to the task_time_worked tabled to be deducted from the entitlements, every time and agents enters a time on a case. We know where is a standard B...
We are improving the frequency and quality of using KM in support analyst's workflow. Also, want to incorporate it into Coaching program. Do ServiceNow have KCS PAR plug in? If yes, has anybody used it and would like to share the experience?
Hi all In playbook activity I want to create a new button with same functionality as "Request Info" Button in customer service. I have a comments section in activity and a Request Info button If I Fill the comments & click on the Request info button ...
Hi all, I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder...
How do you restrict access / grant CSM Configurable Workspace access for a specific set of users?
I am coming from ITSM background, where I always thought "customer" flag on cmn_company indicate owning/operating/sister companies.Now that I am learning CSM, I realize same flag is used to represent external customer company. What am I missing? how ...
Hi, I have successfully set up the connection for Microsoft Sharepoint Online, by installing the Sharepoint online Plugin. After Completing this, I am trying to create a new Site from Servicenow by using OOB Action "Create Site". But Everytime I am g...
Hi, Can you help me how to show the Variables (Form Fields) of a Record Producer Ticket on your Catalog Tasks? I'm using Flow Designer. Thanks
