Hi SNCWe have set up a webpage so we can test the integration of Virtual Agent - as a precursor to something that we will do with a customer. We followed the steps in https://docs.servicenow.com/bundle/utah-servicenow-platform/page/administer/virtua...
We are looking at CSM for tracking cases... the cases are very similar, however will have different categories / subcategories. They are not really different enough to have separate case types however some of the steps for resolving will be differen...
Over an OOTB Configurable Workspace "CSM/FSM Configurable Workspace App Config", the Reference field's "i" icon is not working i.e. on click of this icon it doesn't opens a reference record. Per the observation, this reference icon is not working pri...
When we use the "Copy URL to Clipboard" Context menu button on the Case table List view, and try to access the link on a new tab, the Case keeps on loading for 15 - 20 minutes, However the same case can be opened by clicking on the List view "case li...
Hello,allIn the Vancouver version of ServiceNow, after enabling MultiSSO, the login form modal no longer appears when the session expires, but a modal like the one in the picture is displayed. How can I disable this modal?Thank you!
I am trying to configure the autosave plugin on the Portal Widget CSM standard ticket conversation by changing the spTiny ootb angular provider dependency. On the spTiny code many settings that define the tinyMCE editor are already described and base...
We have major issue management activated in our instance. We also synchronise updates from the major case and the associated child cases with the use of the sn_customerservice.case_fields_to_sync property.However this note on the documentation Major,...
Hii all i need to print message in import logs not in system logs , when i click on run transform just after i need to check import log message how can i achive this i am not avaible to see in message in import log i am using in log.info('welcome ');...
Hi Team, Is anyone aware of which System table are the records corresponding to a Case 'Watch List' members? Thanks,Pat
Hi All, I am trying to send notification for approvals and trying to do it with "ask for approval" Action in flow. I am trying test it from a sample test flow. Once I ask for approval, it would create a record in approval table and from there I need...
Hii,I have a requirement to create choices for issue subtype, category and subcategory based on selection of a particular Assignment group on the case form . when I make choices for all three its application scope was customer service. I have made th...
I have a form in ServiceNow (not in service portal) ,which users fill the fields and submit . I have to create a button UI action on the submitted form , that collects the field values and updates another field on the same record. I dont understand...
I have a playbook that is uses a record creation to generate it. This works great in Configurable workspaces. What I need to do is import the initial set of records in. I assumed, wrongly, that when the import mapping added the data to the table, it ...
Hi,We have noticed that the csm portal utilises the Publications feature, as well as this everytime a new publication is created and published a notification is added to the header bar, and once clicked you can see the publication notification, as pe...
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