Hi All, I have built a portal form using record producer to collect requests from internal customers. One of the issues we have is that the Portal doesn't display a progress bar when users upload files. You don't really know if the browser picked up ...
Hello Experts, I have a requirement to Hide some OOB UI actions from workspace View in Both Classic UI and CSM Configurable Workspace UI. I Know i could do that using 'UI action Visibility' by Excluding the UI action from Workspace View or Add a 'con...
Hi everyone,I have created scripted rest api to get case records from my case table and here i am unable to get records using sysparm_limit and sysparm_offset query parameters.I have more than 100k records in table to send third party team everyday,....
Hello -Currently I am trying to do something I haven't done in the past. have a colleague who has created a catalog item and a new workflow and on one of the TASKs in the workflow, they want it to be stopped from being Closed Complete if certain par...
Hi There, I have created report using single score card report and when I am clicking on the single score its only showing columns of table which I selected while creating report but I wanted to show few columns from other table also in single score ...
Hi, I get the below error in an incoming email log:Skipping script {script}, User {user name} with email {user email address} is locked out The user is active in sys_user table. The email has arrived in to mail server but the ServiceNow sys_email tab...
There is a OOB UI action called Compose email (0bdd499d77773300112f8b51a9106179) written for Workspace UI and i wanted to show that UI action on Classic UI. Hence, I checked the Form actions like Form button, Form context menu etc.. but the UI action...
Hi team, I have one variable called as "ServiceNow Environment" with choices prod, dev, and test. 'Dev' choice is the default one and the user allow to select multiple values at a time. How to achieve this requirement. Regards,Manasa.
Hi, I have a requirement to re-order the Agent Workspace view for Cases with the requirement of variables not appearing on the bottom of the form: Even if the Variable editor is in a diffrent place altogether:
We have decided to use case types, but ServiceNow doc advise we should not have a mix of standard cases and cases with case types. Instead create a separate case type (with no attributes) if we want to use a basic Case. Does this also apply for Ser...
I have a report that lists all cases by case type. We need the report to only show parent cases and not the child cases associated. How can we achieve this?
Hi Team, I have a requirement wherein we have Order task and Project task. There are scenarios wherein one Project task can have multiple Order Task.So the requirement is If we have any attachment in Project Task, it should also copy the same to all ...
Hi,We make use of publications within the targeted communications app. Once published they appear for our internal users via Targeted Communications | Publications, and to our external users via the our service portal. The route is as described in th...
Hi, I'm configuring CSM agent workspace for customer. My admin user has following lists available on CSM agent workspace:- Cases- Major Issue Management- Knowledge- SLAs- Incidents This is OK.However, customer service agent user only has following li...
Hi, I am working on a CSM Project and would like to map the below from when a record producer is used, directly into the fields of a case. Mapping required:1. Name (Record producer) -> Short Description (Case)If a certain record producer is used it a...