Hi, In AWA for CSM, if the agent is already working on a case and there is another case pops-up in his inbox. How the agent will know which case to work on first based on the criticality of case/issue. Help will be much appreciated Thanks
I have a record producer that creates a Complaint Case. When logged in to the CSP portal the contextual search results work. However, for unauthenticated users the search results do not show. I have made the record producer available to public (unaut...
External consumer is logging into our CSP portal, but when they click on the Chat icon, a blank screen comes up. Admin or ITIL roles will work but snc_external will not work. Any help would be appreciated.
Hello everyone, hope you're doing great!! I need to provide a template download (A single Excel spreadsheet file) with a widget within a record producer variable, how can i do that the simplest way possible?
Hello, We are looking into getting an assignment group created to give a 3rd party contractor access to work on REQ/RITM/SCTasks that are assigned to their group. I have created a role and an assignment group but looking for guidance and best practic...
Hi Team I am unable to add the Latest AQI score column in workspaceuib Under incident table Attached knowledgeThis is OOTB can any one help me with this please after moving and submit also its not reflecting Can any one help on this Thanks in advanc...
Hi All,Whenever a new case is created, the State is In new in the dev and test instance.whereas in prod the status is in open.Can anyone tell me why it is changing in the prod environment?
I created one field in case form that field name is "multiple service id" reference Table is Install base item. whenever customer has sent multiple service id s though Email , we need map that service ID s in case form multiple service ID field.
Hello, I am working in CSM workspace to add reference qualifier to location field which is dependent on account field. I see the location is not loading because the current.account is not recognized in workspace. I see this is working in Form View an...
Hello AllI'm Getting this message in logs. Can someone please help me to resolve this error. Source: com.glide.ui.ServletErrorListenerLevel: ErrorMessage : Unparseable date: "HREP002123": java.text.ParseException: Unparseable date: "HREP002123": java...
Hi All - Is there a way to set the Communities User Profile Avatar for all users from a given company? I have a requirement that all users from company X need to use a single image as an avatar. I was looking for a way to script this and wanted ...
in scheduled jobs we have a field called run in which we have choices like Daily, monthly,weekly, and like that I have to create a choice field like Half-yearly. if the user click on these buttons (Half-yearly) it should calculate from the day of se...
when an incident/case is created why it will be in the new,open state is there any script, workflow running background let me know how to navigate and modify it please let me know if you have any updates
Wondering if anyone has any good playbooks handy for reference without PI data that I could learn from as I am adopting Organization Change Management to support our ITSM change within our company?
Could someone offer additional insights into the types of application record data commonly imported during a CSM data migration? (Accounts ,Knowledge etc )Your input is greatly appreciated. Thank you in advance!
