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Csm portal menu not visible for external users

Hello,For external users csm portal menu's are not visible in portal page with snc_external role.Any additional roles required to display menus on csm portal page?Thanks in advance..

lucky6 by Tera Contributor
  • 454 Views
  • 3 replies
  • 0 helpfuls

inactive the Identity Center plugin

Hi All,I updated my instance to Utah/V version, and the identity center(com.snc.identity_center) was installed default.How can I uninstall or inactive it.Thank you very much. 

notification

HeyI need to create a notification that will be sent to email, as soon as a new incident is created.The notification should be sent to the person who opened the incident

Service Portal allowing users to update the watch list

Hello all, Some of our users want to be able to add other users to the watch list of their Cases.  Currently the Service Desk has to do it for them and I'd like them to self serve. I've built a trial Widget which allows the addition and removal of us...

Daveedd by Tera Contributor
  • 671 Views
  • 1 replies
  • 0 helpfuls

How to set the auto close day once the case is resolved

Hi, By default cases are auto closing after 12 hours once the state change to Resolved. I want to change it to 30 days.I tried to update the wait for condition in Auto Close Resolved Cases Flow designer but still not get the solution. For incident, w...

Samiksha2 by Mega Sage
  • 2653 Views
  • 7 replies
  • 4 helpfuls

Resolved! Is there a way to make a Gantt chart in reports?

Good afternoon servicenow community.I need support.I have a UI page table where it has several project profiles and within them I have a Gantt Chart that is displayed according to the chosen project.All of this is in Project Workbemech.I would like t...

Resolved! Flow not triggering when condition is met

HI Team, I have a flow which is migrated to test system but its not getting triggered even though condition is met however it does get triggered when we test it by clicking on test button.The flow is auto working in Dev.Can you assist?

Community Alums by Community Alums  
  • 838 Views
  • 3 replies
  • 1 helpfuls