Resolved! sla notification
i want to trigger notofication when sla has breached and when sla has breached 50%
Forum Posts
Table taking too long time to load the reacords
Hello All,We have one Time Worked table in the instance. This table consist of 2,776,766 of records.When we try to open the table from the navigator it takes around more that 5 min to load all the records.Is there chance or solution to minimize the l...
CSM Portal / Qualtrics / Okta Token Cookie
We are in the process of setting up Qualtrics on the CSM portal. We have successfully implemented the Qualtrics project deployment code within the CSM portal's footer. Survey responses are being received on the Qualtrics side. However, there is a ...
Resolved! What is the connection between the type, table & field in the targeted communication Recipient List
Hello Folks, Hope you are doing good..!I am getting a strange doubt on Targeted communication Recipient List under CSM ServiceNow. It will be really appreciated if i get any positive and useful response.Please find the below Screen shot for the refe...
I tried to find Yes No condition
I used If condition and tried to find the yes no value with given below script but only getting no condition in workflow. // This script needs to set answer to 'yes' or 'no' to indicate the state of the activity. answer = ifScript();function ifScri...
How to display any outage created for a case under install base related outages on csm portal
Dear All, I am new to portal, I want to display the outages created for any case under "CSM Install Base Current Outage Status" or the related widgets, When i try to add ""CSM Install Base Current Outage Status""/"CSM Install Base Outages on Home Pag...
Attachment
How to add attachment to the case form when customer send one attachment through email.
Trigger condition on csm_consumer table not working
Hi SN Community, I have an issue regarding trigger conditions not creating assessment instances. I have a requirement to trigger a survey whenever a consumer is created when they send an initial email to our instance mailbox. I am aware that the User...
Agent Assist set up to show 'Similar Cases' options for Agents.
Hi, We have currently set up agent assist using table configurations.We have set it up so that agent assist only shows recommended knowledge articles, as per the below screenshot.However, we would also like to show the option ‘Similar Cases’ so agent...
need help on widget customization
Hi everyone, We need to develop a 'My Account Team' page within the CSM Portal, allowing customers to access their account information and contacts. I've developed a custom widget for this task, but it's not performing as intended.Please provide guid...
Attachment related
when customer send notification he attached one file to case customer received case open notification . customer reply that notification add another file and send mail to customer how to that attachment is added to that case
How to upload data into comments of content type blogs into domain seperated instance
Hi all ,We have a requirement to import the community data as Blogs and its comment from excel into service now.I have tried implementing the blogs part into snow seperately and comments part seperately.The blogs part have been imported successfully ...
How to use Next Experience Components- Icon Gallery in HTML widget
I have to use the evelope-outline icon from the Icon Gallery inside a HTML widget of a portal page.HOW to do so? please help
Not able to see CSM outages in the CSM outages widget on CSM Portal
Hello Folks, I have added CSM Outages widget on CSM Portal but when i create an outage for a case, I am not able to see that outage under csm outages widget in csm portal. Can someone please help??Below is the Outage which i have created,Below is th...
Resolved! Why in OOTB the Demand task is active even after the demand linked to it is closed?
Why in OOTB the Demand task is active even after the demand linked to it is closed?Any specific reason. Can someone help me on this?Any help is appreciated. Thanks and Regards,Vasudev S V
