ServiceNow Integration with Oracle
Hi, Can anybody suggest what is the best way of ServiceNow and Oracle Integration. Can It be done directly or through any third party tool. Regards
Forum Posts
Request in case
Every time I request an item via CASE, it is not linked to RITM. How can I solve? Here is te print: The request below is how it should appear. The one above is how it appears.
CSM Query rules
I have a requirement to make customer service case type cases visible in the List view to agents based on conditions (assignment group wise, priority, etc..). I tried creating Query rules for my case type table, but the rules are not working.Can anyo...
Reference qualifier for list collector
HiI have 2 fields of list collector type. Where 2nd list show records based on 1st list. Like if list1 contains ABC in account name list2 will show records where company contains ABC. If list1 contains XYZ then list2 XYZ.. If both then both like that...
Take this opportunity to give feedback on CSM Portal!
Join our "Widget Validation" project & shape the future of UI & business applicability! Who are we looking at? We need Developers for utility assessment, usability feedback & use case exploration of new widgets. ️ Your expertise in CSM Portal workfl...
Record Producer is not showing for non admin users in CSM portal
Hi everyone,I have created a record producer and added it to the Customer Service Catalog and Support Category. It is working fine when I log in as an admin. But when I log in as non-admin I'm not able to find the category in the CSM portal. Kindly s...
CSM Fundamental Simulator Task 2
I am stuck in CSM Fundamental Simulator task 2, i have created accounts, contacts its still giving errors.can anyone help me on that.
Bell Icon to be shown in CWS when a case SLA is at 70%
The requirement is when a case has an SLA attached and the SLA is at 70%, in CWS a bell icon should be shown to the user with case detials, priority and short description. I tried by :1. Creating a new notification under Provider notification.2. Crea...
Knowledge article not showing in service portal
Hello All,The knowledge base search on our instance doesn't return any results. I search for keywords that I know are present in the articles and return, "Your search has no matches; nothing comes up."
Make Accept/Reject solution buttons available to all contacts of same account
I have a requirement to make the Accept / Reject Solution buttons available to all users of the same account regardless if they are the contact listed on the case or not. Example: Contact A from Account XYZ submits a case via the Portal, it gets Reso...
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
I am trying to configure Stepper in my custom workspace. Can anyone help me with the detailed steps.
Help with this question
I'm having extreme difficulty with a question. I impersonated a user. I opened a Case and requested a REQ within the CASE. The REQ was tied to the Case, but the RITM was not tied to the REQ. How can I resolve this? I'm really lost in this situation a...
Record activity (or record information) not displayed in CSM/FSM workspace upon login, until F5
We have some users reporting that upon login to the CSM/FSM workspace, when selecting a record (example, Case Task), the activity stream isn't showing. Only until the user refreshes the form does it reappear. I heard in the CSM Implementation cours...
I would like to know how to get the label question
When I tried to get the sc_req_item record question in the variable "sortedKeys" using the script below, I couldn't get the question of type Label.Is there a way to get all questions including label questions?
New Button on workspace related list missing
New Button on workspace related list missing for notes. How we can add it.
