CSM - Scheduling recurring work from a template on a specific business day
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3 hours ago
I am using templates to create a case and want to schedule the case to trigger on a specific business day each month. I have not been successful in the scheduling portion. I am trying to trigger on the 3rd business day, I am using Run=Business Calendar: Entry Start, Business Calendar=Month, Offset Type= Future, Offset = 3 days. It's presenting a run date of 8/4, I'd expect it to be 8/5.
I'd appreciate any suggestions on how to accomplish this.
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